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Cancellations
Your reserved time is very important to us! We understand that emergiences happen that can alter plans. In this case, we kindly request a 24 hour notice for cancellations. Cancellations not rendered within that time frame WILL incur our cancellation fee.
**Repeat offenders will be blocked from scheduling and may only be serviced for same day appointments via email or phone, if we have the availability.
No Shows
No-shows are disrespectful and will not be tolerated at Elite Professional Hair Care!
1st offense: You will be required to pay 50% of your schedule services.
2nd offense: You will be blocked from booking and only serviced at Elite’s discretion.
VIP Guests
If you have a re-occurring appointment, you are our VIPs and we THANK YOU! However, due to our extensive ongoing wait-list, we cannot commit to your re-occurring appointment after 2 cancellations. We appreciate your understanding.
Deposits
We require a 35% deposit to secure Commercial Hair Services that require more than a 3hr slot (ex. knotless braids, box braids, sew-ins, microlink extensions etc.) This deposit will be requested by invoice upon acknowledgement of appointment
We are an Elite Professional Hair Care Team that aims to “Cater to your Hair Care Needs”! Sharing and Providing Hair Care Solutions for Healthy Hair!